Refund Policy

Last Updated: January 5, 2026

1. Refund Eligibility

SSLForLife offers a 30-day money-back guarantee for all paid subscription plans. This guarantee applies to your first subscription payment and is designed to give you confidence in trying our service.

1.1 Eligible Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your initial subscription purchase
• You have not violated our Terms of Service
• You have not engaged in fraudulent activity or abuse of the service
• The refund request is for your first subscription payment (not renewals)

1.2 Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the initial 30-day period
• Add-on services or one-time purchases (unless specified otherwise)
• Accounts terminated for Terms of Service violations
• Refund requests made more than 30 days after the initial purchase

2. How to Request a Refund

To request a refund, please follow these steps:

2.1 Contact Support

Send a refund request to our support team at refunds@sslforlife.com or through your account dashboard. Include the following information:

• Your account email address
• Date of purchase
• Reason for refund (optional, but helpful for us to improve)
• Transaction ID or invoice number (if available)

2.2 Processing Time

Once we receive your refund request, we will:

• Review your request within 2 business days
• Process approved refunds within 5-10 business days
• Notify you via email once the refund has been processed

The refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider, typically 5-10 business days.

3. Refund Processing

3.1 Payment Method

Refunds will be processed to the original payment method used for the purchase:

• Credit/Debit Cards: Refunds appear on your statement within 5-10 business days
• PayPal: Refunds are processed immediately and appear in your PayPal account within 3-5 business days
• Other Payment Methods: Processing times vary by provider

3.2 Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've used the service for part of the billing period, we may prorate the refund
• If you've upgraded or downgraded your plan, refunds are calculated based on the unused portion
• Partial refunds are calculated on a pro-rata basis

4. Account Cancellation

Requesting a refund will result in the cancellation of your subscription. Upon refund:

• Your account will be downgraded to the free plan (if available)
• You will lose access to paid features immediately
• Your data will be retained for 30 days, after which it may be permanently deleted
• You can export your data before cancellation if needed

5. Subscription Renewals

For subscription renewals (after the initial 30-day period), refunds are generally not available. However, we may consider refund requests on a case-by-case basis for:

• Technical issues that prevent you from using the service
• Service outages or significant problems on our end
• Billing errors or duplicate charges

Contact our support team to discuss your specific situation.

6. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us first, we may:

• Immediately suspend or terminate your account
• Dispute the chargeback with evidence of service delivery
• Permanently ban your account from our service

We strongly encourage you to contact us directly for refund requests rather than initiating chargebacks. We're here to help and will work with you to resolve any issues.

7. Special Circumstances

7.1 Service Interruptions

If our service experiences significant downtime or interruptions that prevent you from using the service, we may offer:

• Service credits extending your subscription
• Partial or full refunds depending on the severity and duration
• Proactive communication about the issue and resolution

7.2 Billing Errors

If you notice a billing error, please contact us immediately. We will:

• Investigate the issue promptly
• Correct any errors and issue refunds if necessary
• Ensure you're not charged incorrectly going forward

7.3 Duplicate Charges

If you are charged multiple times for the same subscription, we will:

• Refund all duplicate charges immediately
• Investigate the cause to prevent future occurrences
• Extend your subscription to compensate for any inconvenience

8. Free Plan

Our free plan does not require payment and therefore does not qualify for refunds. If you're using the free plan, you can cancel your account at any time without any charges.

9. Disputes and Appeals

If your refund request is denied and you believe it was incorrectly denied, you may:

• Contact our support team with additional information
• Request escalation to a supervisor or manager
• Provide documentation supporting your refund request

We will review your appeal and make a final determination within 5 business days.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will notify users of any material changes via email or through our Service.

Your continued use of our Service after changes to this policy constitutes acceptance of those changes. However, refund eligibility for existing subscriptions will be determined based on the policy in effect at the time of purchase.

11. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

Refund Requests: refunds@sslforlife.com
General Support: support@sslforlife.com
Billing Inquiries: billing@sslforlife.com

We aim to respond to all refund requests within 2 business days and process approved refunds within 5-10 business days.